Lash shedding is a completely natural process where old lashes fall out to make room for new, healthy ones—just like the hair on our head. The lash cycle has three main phases: anagen (growth), where the lash is actively growing; catagen (transition), where growth stops and the follicle begins to shrink; and telogen (resting), where the lash hangs on until a new one pushes it out. To help clients understand, you can explain that each individual eyelash is on its own timer.
Sometimes you’ll notice more lashes shedding during certain times of the year or if you’re under stress, but this is normal! Emphasize that extensions naturally fall out with the shedding lash, so it’s nothing to worry about. Regular fills simply replace the lashes that have shed, keeping the lash line looking full and fresh throughout the natural cycle.